The organisation should establish a procedure for managing inactive player accounts. This procedure must address:

• Requiring additional identity verification before a player can regain access.
• Implementing specific safeguards to protect accounts that still contain funds.
• Defining how unclaimed funds are handled, including steps to return the funds to the player where possible.

The organisation should establish documented procedures for manual player registration and account activation.

The procedures should ensure that:

• required player information is collected, verified and securely stored before gameplay
• legal gaming age, identity details, residential address and date of birth are verified before account activation
• players are screened against applicable exclusion or prohibition lists
• players accept required terms, privacy notices, account responsibilities and monitoring conditions
• only one active account per player is allowed unless otherwise authorised
• updates to account details, authentication credentials and financial information are protected with multi-factor authentication
• accounts are activated only after all required checks are complete

The organisation should provide methods for players and the operator to set required limitations for gaming parameters, including deposits and wagers.

The procedures should ensure that:

• player imposed and operator imposed limits are implemented immediately or at the clearly communicated effective time
• players can only reduce the severity of self imposed limits after twenty four hours’ notice or another period required by the regulatory body
• players are notified in advance of operator imposed limits and their effective dates
• implemented operator imposed limits match what has been disclosed to the player

The organisation should establish and document a clear process for managing player exclusions. This process should define the methods for both player self-exclusion and operator-initiated exclusions.

The process should include procedures for:

• Notifying players about their exclusion status.
• Immediately blocking new wagers and deposits once an exclusion is active.
• Allowing excluded players to withdraw their cleared funds.
• Removing excluded players from all marketing and advertising lists.
• Evaluating and acting upon exclusion requests from third parties with valid justification.

The organisation should establish a clear and accessible process for players to request the closure of their accounts. This process must detail how any remaining cleared funds will be refunded to the player. It should also specify how closure requests are handled if a player is under temporary suspension.

The organisation and its employees should ensure that player funds and financial transactions are processed securely, accurately and in compliance with regulatory requirements.

The organisation commits to maintaining procedures for:

• daily (or regulator-specified) reconciliation between operator and payment service provider
• transaction limits, overdraft prevention and blocking of inter-account transfers
• monitoring of failed EFTs based on transaction history, chargebacks and fraud indicators
• rules for blocking, investigating, unblocking and suspending accounts after repeated failed EFT attempts
• payment methods with audit trails, issuer authorisation before wagering and retention of authorisation numbers
• records of withdrawal delays, complaints, disputes, investigations and account changes for audit or regulatory review

Employees follow established procedures when:

• processing deposit and withdrawal confirmations, denials and failure reasons
• calculating amounts paid to or received from players across all payment methods
• verifying that the payment method holder matches the player account holder
• processing secure withdrawals using player identification, authentication and approved payment methods